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COUNTRY OF DELIVERY AND RESTRICT

  • PO Box addresses and APO military addresses are not accepted
  • Delivery is from Monday to Friday, except on holidays.
  • Products purchased on www.oneclod.com French will be delivered only in metropolitan France and Monaco.
  • Products purchased on www. www.oneclod.com German will only be delivered in Germany.
  • Products purchased on www.oneclod.com Italian will be delivered only in Italy.
  • Products purchased on www.oneclod.com Spanish will be delivered only in Spain.
  • Products purchased on www.oneclod.com English will be delivered only in England.

SHIPPING FEES

The total amount of the shipping cost depends on the destination and the shipping method chosen. These costs are always indicated separately in the cart in this way before proceeding with the order you will see the product price and delivery costs. In most cases you can choose between the cheapest (least expensive but also least rapid and without guarantee on the exact arrival date) shipping method and the express shipping method (more expensive but also faster and with guaranteed arrival on the date) .

TRANSPORT SUPPLIER INFORMATION

When we ship the goods ordered from our warehouse, we will send you an email to inform you. This e-mail will contain the shipping information of your package, the package number and a link to track the package on the courier's website. On the courier's website you will also find the contact information of the same.

All products will be sent by OneClod. If the product is not delivered within the specified time frame, please contact support@oneclod.com. If exceptional circumstances confirm the fact that you have not received any item you ordered after 30 days from the date of the shipping notification email, you will have the option to cancel the order and request a full refund.

We only ship by professional courier. Upon delivery, a signature or a person delegated to collect the parcel under his responsibility will be required. If you are not present at the address indicated to receive your order, you must contact our Courier to set a new delivery date. Depending on the courier used, a small increase in the transport cost may be requested.